Returns

Whatever the reason, if you want to return your order, we are happy to offer you a 30 day returns policy. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery. All you need to do is simply fill out our returns form and return your item to the address stated.

We offer this service on the following conditions:

All items must be in their original packaging and in saleable condition. We cannot accept returns of items that are not in their original, undamaged packaging and not in the same condition as when delivered.
Carriage charges for unwanted returns will be at your expense; however, we can arrange collection for £15.99 per parcel. For larger/heavier items, the collection fee will be priced on application.
We will refund any amount due to you within 14 days of the day we receive the item(s) back, less any delivery charges.

Damaged / Incorrect / Delayed Deliveries

If the package is damaged in any way, you must inform us immediately by email or by phone of any damaged goods. See returns policy for more details.

If you have accepted the item and upon opening the product discover it is damaged, please contact our customer service team by sending us a message or call us on 01233 344 940.

Missing Items

If you are missing any items from your order, please contact our customer service team on 01233 344 940 or send us a message. Please have ready an image of your packing slip and a description of whats missing so we can look further into this for you.

Product Pictures

All our images are either brands stock images or images we have created ourselves. From time to time brands may alter products very slightly. If the alteration is significant we will upload new images. Our images are for illustration purposes only and you should read product descriptions for full detail of what you will receive.